SCALE WITHOUT THE OPERATIONAL CHAOS.
Fractional COO for
field service companies.
I help founder-led field service companies grow without the operational chaos that usually comes with it.
Sound familiar?
Most growing companies don't have a sales problem. They have an operations problem.
- Communication gets inconsistent.
- Accountability gets blurry.
- The owner becomes the bottleneck for every decision.
- Crews work harder, revenue grows - and profit somehow gets worse.
What I Fix.
Operational Growth Audits
Find where the operation is leaking time and money.
Fractional COO engagements
Ongoing operational leadership without a full-time executive salary.
Accountability systems
Clear ownership, so things stop falling through the cracks.
Workflow cleanup
Fix the handoffs between the office, the field, and the customer.
KPIs and scorecards
Know your numbers before they surprise you.
Owner freedom
Get the business running without the owner standing in the middle of everything.
Who I Work With.
Environmental contractors, equipment rental companies, construction firms, HVAC, plumbing, and electrical companies, restoration businesses, landscaping and excavation companies, logistics and industrial service providers.
About Joshua.
Founder Joshua Smith brings 25+ years of operational leadership. His perspective is grounded in the field, not just the office - he has maintained a CDL since 2002, and his time around trucks, crews, and equipment shaped how he looks at an operation. He doesn't come in with theory. He comes in knowing what actually happens between the plan and the job.
How It Works.
01
Operational Growth Audit
A hard look at how the business actually runs: communication, accountability, scheduling, workflow, numbers.
02
The Fix List
Priorities in order, with scorecards so progress is measured, not guessed at.
03
Fractional COO Engagement
Ongoing leadership to work the list with your team until the operation runs the way it should.
Contact.
If your business is growing but feels more chaotic than it should, let's talk.
© 2026 Smith Strategic Operations LLC · Atlanta, GA · LinkedIn